FAQ Page

Do you do custom orders?

Yes! We love doing custom orders for corporate gifts, wedding and birthday favors, baby showers, Airbnb welcome gifts, and more. There's a 2-5 week turnaround depending on the size and complexity of the order. Take a look at our lookbook for examples of past work, or get started on our custom orders page.

Do you do wholesale?

Yes, we primarily sell wholesale through Faire. You can place an order through the link below:

If you'd prefer to work directly with us for more flexible quantities, custom designs, or invoicing capabilities, you can browse our product catalog and reach out to wholesale@mainlandvintage.com to place your order.

Do you offer workshops?

We do! If you are looking for a private event, retail pop-up or larger corporate event, we have options that can fit your needs.

See the full lineup and book your experience on our workshops page.

Are your products vegan and cruelty-free?

All of our products are cruelty-free. Most are vegan, but a few of our soaps include ingredients like honey or goat's milk. Those are clearly labeled on each product page, so the ingredient list is always there to check before you buy.

What's in your fragrances? Are they safe for sensitive skin?

We use a blend of fragrance oils and essential oils, all phthalate-free and sourced from US-based suppliers. We don't use harsh chemicals or detergents in any of our products, and our formulas lean on ingredients like shea butter, aloe vera, coconut oil, and goat's milk, which tend to be genuinely good for your skin.

Everything we sell is scented using fragrance oils, so none of our products are fragrance-free. People with sensitive skin shop with us regularly and find our products work well for them, though you know your skin best.

Every product page has a full ingredient list, and our Naturally Nourishing blog post is a good place to learn more about what we use and why.

How should I store my soap, and how long will it last?

Keep it somewhere dry. Soap sitting in standing water will wear down faster than it should. Stored well, our soaps can last for years, though after about 12-18 months the fragrance will fade. Still perfectly good soap, just without its signature scent.

Do you accept returns or exchanges?

We're not able to accept returns on used products, since these are things you use on your skin. If your order arrived damaged, reach out to us at info@mainlandvintage.com and we'll work with you to make it right.

If tracking shows your package as delivered but it hasn't turned up yet, that's usually just a day or two lag on the carrier's end. If it's been longer, reach out to the same email and we'll help you sort it out.

How soon will my order ship, and where do you ship?

Orders ship within 2-4 business days.

Wholesale, bulk, and custom orders typically have a turnaround of 2-4 weeks, and we'll establish the timeline with you when we're putting your order together.

We currently ship anywhere in the US and Canada. Due to the high cost of shipping internationally, free shipping on orders over $50 is available for US delivery only.

Can I change or cancel my order?

Reach out as soon as you can, either by emailing info@mainlandvintage.com or through the chat function on our website, and we'll do what we can before your order ships.

If I sign up for your email list, how often will I hear from you?

We use our email list to share news about new collections, sales, and exclusive promotions. You won't hear from us more than twice a month.

Where else can I find you?

Our website carries the full range of our products. If you're local to New York City, we sell at markets across the city, check our upcoming schedule to see when and where we'll be. We also carry products in stores across the country. Find your nearest retailer here.

You can also follow us on Instagram, TikTok, and Facebook.